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What You Need to Know About Our Terms

When you open an account with us, you're agreeing to a clear set of rules that protect both your funds and our platform.

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REACH OUR TEAM

How to Contact Us About Your Terms

If you have a question about these terms or believe we've applied them incorrectly to your account, we have three ways to help you.

Live Chat Real-time support for term clarification and account questions.
Email Support Send detailed term disputes or formal requests to our compliance team.
Account Settings Review and accept terms from your profile menu anytime.
HOW WE PROTECT YOU

Data, Security and Your Rights Under These Terms

These terms define how we hold and use your account data, what information we keep, and how you can request access or changes.

Data Access Request

You can request a copy of all personal data we hold on your account, including deposit history, withdrawal records and communication logs, within 30 days.

Account Correction

If any stored information is wrong—payment address, contact email, registered name—submit a correction request with proof. We verify and update within 5 business days.

Deletion Rights

After account closure, you can request permanent deletion of non-regulatory data. Some records stay for tax and fraud-prevention purposes as required by law.

Cookie & Tracking Policy

We use cookies to keep you logged in and to detect fraud. You can manage cookie settings in your browser; blocking them may limit account access on shared devices.

Security Two-Factor

Enable two-factor authentication from your profile security settings. You'll receive a code via SMS or email every time you log in from a new device.

Compromise Response

If you suspect unauthorized access, change your password immediately and contact support. We audit your account activity and freeze suspicious transactions pending investigation.

Terms & Conditions Frequently Asked

Players in Jakarta and across Indonesia often ask the same questions about what these terms mean for their accounts and payouts. We've answered the most common ones below so you can understand your rights and responsibilities clearly.

Withdrawals are available once you've met the playthrough requirement tied to your deposit method. DANA, OVO, GoPay and QRIS deposits usually process the playthrough counter in real time. Withdrawal requests are processed within 24 hours, but your bank or payment app may take an additional 1–3 hours to credit your account.

Closing your account freezes all access immediately. Any remaining balance is transferred to your registered withdrawal method within 7 days. You can request to reopen the account after 30 days by contacting support. Reactivation may require identity re-verification depending on how long you were inactive.

All deposits are recorded in your wallet the moment they clear our payment gateway. If a technical failure occurs, your balance snapshot is backed up daily. We retain transaction records for at least three years, so any lost deposit can be traced and restored with proof of payment from DANA, OVO, GoPay or QRIS.

We post all term changes on this page at least 30 days before they take effect. You'll also receive an email notification to your registered address. If you don't accept the new terms, you can close your account penalty-free before the change date.

Playthrough is the total amount you must wager using bonus funds or deposits before a withdrawal is allowed. The rate varies by game type—live tables typically count 100%, slots 50%. Your playthrough progress updates in real time in your account dashboard under 'Withdrawal Status'.

You can restrict deposit amounts, session duration, or temporarily pause your account from your settings menu. These limits are binding once set and require a 24-hour waiting period to change. You can request permanent account closure if you need a longer break.

Submit a dispute via email with your account number, transaction date and reason within 30 days of the transaction. We'll investigate and cross-check with DANA, OVO, GoPay or QRIS records. Most disputes are resolved within 14 days; we notify you by email when a decision is made.

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